The shower was exceptional while the room showed signs of wear.

During my stay with family, the staff provided exceptional service, making us feel welcome. The food in the restaurant was delicious, particularly the local dishes. the facilities showed some signs of wear, reminding me there’s room for improvement.

Stayed with friends for 2 nights and had a blast! We hit up Chessington World of Adventures and enjoyed the nearby coastal spots. The rooms were comfy and clean, and it was a great base for our adventures. The staff was friendly, too, making us feel right at home. Definitely recommend for a group getaway!

The shower in our room could've used some maintenance. It didn't perform well and was a bit disappointing, which took away from the experience.

Picturesque location with a great atmosphere and a super comfy bed. The bar service was quick, and the menu offered delicious food at reasonable prices. some details in the room, like an old plaster in the sink and a faulty shower door, detracted from the experience. some cleanliness issues with bedding and glassware were disappointing, as was inconsistent breakfast service.

The hotel had a charming atmosphere and friendly staff who made every effort to ensure comfort. our room had some maintenance issues, like a loose shower and insufficient amenities. it was an enjoyable experience made memorable by the attentive service despite the flaws.

It was just a proper fit for a holiday in East Horsley with good value. Breakfast was beautifully presented despite missing fried eggs. Make sure to check for food options nearby for a better breakfast deal.

great ambience but minor issues

The elegant furnishings in the bar and lounge created a lovely atmosphere for relaxation. the breakfast had a wide choice and was served promptly, making mornings enjoyable.

Some areas in the hotel could use a little more attention to detail.

This place suits me perfectly with excellent wi-fi, free parking, and helpful 24-hour reception. I fondly remember how the staff assisted my old parents on my first visit. I highly recommend it for a relaxing stay!

Spotless cleanliness and an exceptionally comfortable bed made for a great stay. The staff provided a welcoming atmosphere, ensuring all needs were met with friendliness. Accessibility was excellent for nearby attractions, and the breakfast selection included delightful boiled eggs. a few minor issues with noise and the need for further refurbishments in some areas were noted.

Awesome service and cozy room!

Had a fab stay with friends! Staff were super helpful, especially Mona at reception who saved us from a mix-up. The bed was comfy, and the food was delish, especially that perfectly cooked bacon at breakfast. Only bummer was the room felt a bit basic, but overall vibes were great.

Good vibes and tasty food

Had a comfy stay in a spacious room, but it really needs some sprucing up—the decor felt pretty old. The bar menu was a hit for dinner, but the beer situation was a bit of a letdown. Breakfast was on point though! Staff were friendly, but they could’ve used a few more hands on deck during busy times.

Gourmet dining experience, inviting outdoor dining spaces, access to event hosting facilities

Outdated facilities could greatly benefit from a refurbishment!!! The cleanliness standards across rooms need a significant uplift, including daily upkeep of supplies, and better maintenance of amenities like showers and toilets.

The parking situation suits anyone with a vehicle, as there’s plenty of space available. Rooms are large, giving you room to stretch out, which is a big plus for a getaway.

Had a rough time with the shower, fluctuating from freezing to boiling. The noise from corridor doors and other guests made for some frustrating early mornings, and the disorganization at the breakfast buffet left much to be desired. The room felt cold upon arrival, and it took too long to heat up. Despite the charm of the place, the overall maintenance and organization seem to have slipped a bit, making the experience less enjoyable than it could’ve been.

The location is excellent for business trips, with easy access to local amenities. The staff demonstrated exceptional professionalism, efficiently assisting with any inquiries. The restaurant served a delightful breakfast with a diverse range of options, including fresh fruit and pastries, ideal for starting the day productively.

The room showed signs of wear and was in need of refurbishment.